Amazon & Ebay Appeal "Service!"
Our team has 15 years of experience in Amazon Seller Account Suspensions and Reinstatement. We are Real Sellers like yourself with Real Experience.
“Do not purchase an Amazon Appeal from Lawyers or Self-proclaimed Ex-Amazon employees. Lawyers don’t sell on Amazon, and spending more money does not mean better quality. We have reasonable prices and high success rates. You’re trying to get reinstated, Not ripped off!”
Book a call for "Free Consultation!"
Types of Account Suspensions That We Handle
Suspension types we’ve successfully appealed
Guaranteed Reinstatement or New Seller Account
Drop Shipping Violation
Intellectual Property
ASIN Misuse
Prohibited Item
Inauthentic Item
New Sold As Used
Late Shipment Rate
Review Manipulation
Order Defect Rate >1%
Product Not As Described
Listing violations
Code of conduct
Restricted products
There are two simple ways to get Amazon suspension assistance:
1. Book a phone appointment using the Phone Icon in the header of our website. Select the appeal option, and a Sentinel Agent will reach out to assist at the selected time you choose.
2. Post your suspension to the Sentinel Forum. Sometimes it takes a village to put out a fire. Sentinel Solutions has many years of experience and success with amazon appeals; however, we are not naïve or arrogant to believe one person or group knows all. It is always good to get an outside opinion. Post your situations here and let the community guide you as well.
How do I access the Sentinel Forums Appeal Vault?
To gain access to the appeal vault within Sentinel Forums, you must become a Member level status of that platform. 10 posts are required to become a Junior member. Caution: Speed posting for access is not tolerated; we do get notifications on every post to the forum and will act accordingly to abuse.
Sentinel Appeal Process:
1. ASSESS
We thoroughly research your seller account. This goes far deeper than simply reading your Amazon suspension notice. We run reports, search for trouble areas and ask you key questions.
2. CALL
We discuss our findings and work with you to determine the root cause of the Amazon deactivation. Our experienced consultants apply Amazon intelligence and business know-how to address account issues.
3. WRITE
We create a customized Amazon appeal letter that answers Amazon’s concerns. The Plan of Action is unique to your business.
4. FOLLOW UP
Many suspensions require more than one Plan of Action to garner Amazon’s approval. Our team provides additional Amazon appeals, escalation strategies and follow-up as needed – for one flat rate.
5. ADVISE
Once we achieve Amazon reactivation, we provide suggestions for keeping your account healthy and active.
"Dealing with a Amazon Suspension is Irritating! But it does not mean that you dont have options. Experienced Sellers have multiple stores. If one account is down ,you should have another store running as you work out the appeal. Click the link below to find out how to create a second store"
Client "Reviews"
My Amazon store was suspended for a drop shipping violation. I was looking into appeal companies on Google, and Ecommsentinel showed up. I reached out for a call, and they were very informative about my situation. They wrote me an appeal, and my account was reinstated in 4 days. I also like them because their prices are reasonable. Every other company charges 2-5k just for an appeal service.
These guys are my top choice for an Amazon appeal. They helped me out with an IP complaint in which I had my asin removed. Ecomm Sentinel seems to know everything to say to amazon, which got my Asin back. I had already hired another company a month before finding the Sentinel team, which didn’t workout. I really appreciate their help. Keep up the good work!
It was an amazing experience working with is company. I had a false claim which stated I was drop shipping. I had never drop-shipped any orders. Most of my inventory was FBA sold. I messaged Amazon a few to try to explain, however, their seller support kept responding that I wasn’t sending enough information. I hired Ecomm Sentinel because prices were far more reasonable than others online, they were also very professional and detailed about my issue. It took them a few times going back and forth with amazon ,they even called at one point. But the end result is that I got my fbm reinstated.
Are you interested in meeting the team behind Auctionsentinel.com ? Join our free weekly Meet and Greets every Tues, Thursday, Saturday from 5-6 pm Eastern time. Click below to join Meet & Greet.
How do you move forward with help for your "Suspension"?
This section is only meant to educate the public and protect against false information. The details in this section does not represent our service details or business model.
With 15 years of experience in the Amazon + eBay business, Auction Sentinel has done over 5000 successful appeals. Every plan of action that we write is unique to your suspension case. Unlike most Amazon Appeal companies, we are not selling you a pre-written template that never works. We break down and analyze our appeals case by case. Sentinel will fight for your account until the end with unlimited revisions at no extra cost. Please take a quick look at our website; it stands out that we offer many unique services other than just appeals. We are not one-trick ponies; Sentinel is the jack of all trades for anything eCommerce-related. Top companies of both Amazon and eBay platforms have utilized Auction Sentinels services from behind the scenes for 15 years. We support the Seller accounts of the largest businesses these platforms offer. We have the experience you can not get from other appeal services.
Why does Ecomm Sentinel enjoy helping sellers with "Amazon Appeals"?
Simple, it’s because we hate the misinformation spread by these other websites. And it’s not difficult to get a store reinstated.
It shouldn’t cost you an arm and a leg for Amazon appeal plans. Remember this, just because other appeal sites overprice doesn’t make them better quality. You are being ripped off because they prey on your desperation. In most cases, Amazon knows whether they want to restore you before writing the appeal. The appeal itself is more of a formality. it’s ridiculous that some services charge 1k plus for something they write in only 20 minutes; in most cases, you receive a revised template they used on another client. We take our time to fully understand your situation and help you write appeals that would be most effective for your particular account suspension. No two account suspensions are precisely the same. The details determine the success rate of your amazon appeals. Ecomm Sentinel has a very keen eye for more information.
Common Lies/Lines you should watch out for when searching for an Amazon Appeal Service…
Services claiming to have once worked for or know Amazon Seller Performance/Support members. Appeal companies who make this claim are lying right to your face. Nobody directly communicates with seller performance; even many departments in the amazon company do not directly contact the performance team. So how would a random appeal company online? Do not fall this line.
Hiring Lawyers for Amazon Appeals…
We understand why you believe a lawyer would be more efficient in appeal writing. Perhaps for legal-related issues, however, this is a misconception when writing Amazon Appeals. Let us just put it out there; there is no such thing as an Amazon appeal lawyer. Amazon Appeals is not something taught in any law school. Most Amazon appeal websites only mention being attorneys to justify their ridiculously high prices. You learn how to appeal to amazon suspensions through experience. Hiring a lawyer for this is no edge you will gain at all. In most amazon suspension cases hiring lawyers have the opposite effect on your appeal success. Nothing annoys Amazon Seller performance more than attempting to bully them with emails of legal mumbo jumbo. Doing this will not get your account back or your money released any faster. Jeff Bezos’s legal team is most certainly not afraid of yours. Save your lawyers for cases you have to go to Arbitration and hire actual experts for Amazon Appeals.
Suspension of Amazon Accounts: A Closer Look
Below are some of the reasons that can lead to account suspensions:
Addressing Intellectual Property Complaints
The enforcement of trademarks, patents, and copyrights are covered under Amazon intellectual property law. It is one of the most common causes of account suspensions on Amazon.
With these violations, you will be notified of the complaint and your product removed from the listing to allow you to work out the issue with the owner of the rights.
If you choose to ignore the complaint then there is a high probability that your Amazon account will be suspended. One way you will get your account reactivated is by having your Amazon suspension attorney negotiate with the rights owner to withdraw the complaint.
Operating Multiple Seller Accounts
Amazon policies prohibit sellers to operate multiple accounts. However, some people ignore this.
You may apply for an exemption if your business genuinely requires another account. If you opt to overlook this step, then be prepared to face the Amazon specialists that are great at finding such infractions.
Hacked Seller Accounts
There has been an increase in cases of hacked Amazon seller accounts in recent years. Such issues can easily be handled by Amazon Sentinel Agent and your account will be reinstated. It is, however, your duty to set up security measures that will ensure that this does not happen to your account.
Selling Prohibited Products
Certain products are prohibited for sale on Amazon. The Amazon policy clearly states the kind of products that fall under this category. As a seller, you are advised to know these policies which are revised from time to time.
Authenticity Complaints
Amazon is very strict when it comes to product authenticity. Most of the complaints that reach our team are usually baseless. Oftentimes, they are made by disgruntled buyers that are not content with their purchase. The best way to handle such cases is to immediately respond to buyer complaints.
Amazon takes them seriously and is swift to enforce the account suspension. With the help of an Amazon Sentinel Agent, you can put in place quality control measures that will protect you.
Copyright Infringement
The use of text or images that belong to someone else when creating a listing on Amazon is an intellectual property violation. Copyright infringement issues can be complicated as Amazon requires one to resolve the matter with the rights owner. It is best to obtain permission to use text or images to avert such occurrences. The use of an attorney will help you to resolve the issue and get your account reinstated.
Unauthorized Sales
This often occurs when a seller is not an authorized distributor of the products they are selling on Amazon. Amazon does not impose exclusive distributor agreements, however, this matter is taken as intellectual property infringement.
These complaints are usually baseless and expose the complainants to the liability of lying under oath. Amazon Sentinel Agents are capable of reinstating accounts suspended due to such complaints without too much difficulty.
Other Miscellaneous Causes of Suspension Handled by an Amazon Suspension Sentinel
Other reasons for account suspension are negative feedback, late shipments or even trying to open another account after being suspended. It takes several complaints about an Amazon account to be suspended but there are instances where a single mistake is enough.
Accounts suspensions should not be too much of an issue, and getting the right expert will ensure that your account is up and running in no time.
What Happens When Your Amazon Account Is Suspended
If Amazon suspends your account, you cannot continue to sell your products. Sellers are also subject to the following penalties:
- Amazon will hold any money generated from sales but not yet paid for up to 90 days or more.
- Amazon will charge you 50 cents or more per item that needs to be removed from FBA warehouses.
You can appeal a suspension if your account has been suspended. Sellers are often denied appeals they file themselves. If your appeal is not successful, your account may be permanently deactivated. An experienced Amazon appeal expert can help you successfully navigate the process so that you can get your account reinstated.
Process for Suspension on Amazon
When you receive an email informing you that your account has been suspended, it can be overwhelming. You will be better prepared if you are familiar with the process.
Notification Email
You will receive an email telling you that your seller privileges have been taken away, any current listings have been removed, and no further funds will be transferred to you until further action is taken. Within 17 days, you must file your appeal letter through seller central. Amazon may terminate your seller account permanently if you fail to comply. Even if the email does not explicitly state the 17-day window, you must submit your appeal within this timeframe.
Response from Amazon
It is typical to receive a response from Amazon within 48 hours after sending your appeal letter and Plan of Action. Emailing for a response is acceptable if you do not receive one. If Amazon asks for clarification or additional information, the 17-day window will not stop or reset during this step, so it’s essential that you receive the response as soon as possible.
Permanent Deactivation
Your account will be permanently deactivated if you do not resolve the complaint within 17 days. You can reinstate your account at this point, but it may be more difficult.
Get help with the Amazon suspension process
Timeliness is not the only aspect of suspension that must be adhered to. Ensure that your Plan of Action and other documentation contain all necessary information and are written correctly. We have an incredible success rate of restoring suspended accounts to Amazon thanks to our Amazon suspension experts.
How an Amazon Suspension Sentinel Can Help
It is a common mistake for sellers to believe that filing an appeal with Amazon is an informal process. So, they send an email complaining about their customers, complaining about Amazon’s procedures, or simply venting their frustration and anger. You can always count on Ecomm Sentinel to assist you.
Our team will investigate the reason for your suspension on Amazon
You may be unable to figure out why your account was suspended as quickly as you think. This step is crucial, determining how your appeal will proceed. Identify the issues you need to address to restore your account if it has been suspended for performance reasons, for example. You can get help with this process from your Sentinel Agent.
We will assist you in drafting a Plan of Action
In order to resolve the issue that prompted your suspension, Amazon requires that you submit a Plan of Action. Using Sentinel Agents from our firm, you will be able to draft a Plan of Action that sums up the issue and the specific steps you will take to resolve it.
Once your appeal has been filed, we can handle the process for you
As soon as an appeal has been filed, sellers often damage their reinstatement by pestering Amazon. The company states that it will respond to your appeal within 48 hours, but this can take up to 60 days. Working with Sentinel for Amazon suspension is the best way to ensure that your appeal is granted and your account is reinstated in the shortest amount of time possible.
Frequently Asked Questions "FAQs"
We have done over 5000 successful appeals. Our Amazon specialists are some of the most experienced people you will ever meet in this field, with 15 plus years as Top-rated sellers. When it comes to suspensions and Reinstatements, we have helped thousands of Sellers overcome and successfully sell again.
Every amazon suspension is unique and deserves individual attention. We do not sell templates as many other sites do. Do not fall for the trick of buying an $800 template.
We will thoroughly assess your specific suspension issues and write you an original appeal!
The delivery time of appeals is based on the package you order. Please refer to the different boxes to learn more about delivery times.
To consult with Auction Sentinel regarding your suspension, you can reach out to us through live chat Monday-Fri 11 pm to 8 pm est.
Or, to schedule a phone session, please use our contact form to send details of the suspension and the best contact to reach you at.
Yes. We will revise your appeal as necessary until we reach the final result. We do this at no additional cost.
Although we do not like to entertain that negativity, there is no 100 percent success rate. Sometimes amazon chooses not to allow certain accounts to come back no matter how great the appeal was. Do not worry; it is not the end of all hope.
It is possible that you can set up another amazon store.
